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Customer Experience

Mauch Chunk Trust Company cares about your opinion.  We have engaged Avannis, a professional research firm, to reach out and ask for your feedback about the service we provide.  Avannis will never ask you questions about your account or personal information.  If you receive a call or email from Avannis, we would appreciate you taking a few minutes to provide your feedback.  Please note the phone number on your caller ID will display: 570 249 6403

Who is Avannis?

Avannis is a leading provider of customer experience management tools, guidance and support for the financial services industry.  Avannis clients include community banks, credit unions, national banks, regional banks and investment brokerages.  


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Mauch Chunk Trust Company

Mauch Chunk Trust Company was incorporated August 25, 1902 as the successor institution to the Second National Bank of Mauch Chunk, established in 1864. We remain a locally owned and managed independent community bank. While many banks of our type have merged or simply disappeared, our ability to change with the times has allowed us to grow and prosper for over 117 years. Read more about our history here.

We have 7 community banking offices & 1 Trust/Investment office located in Carbon & Schuylkill Counties, Pennsylvania in the following communities: Jim Thorpe, Albrightsville, Lehighton, Nesquehoning & Tamaqua (Hometown, West Penn).

We are the "Neighbors you know, bankers you trust." Voted as the favorite Bank & Favorite Mortgage Company in the Times News 2019 Readers' Choice contest.